As a French-Speaking Guest Services Representative, you'll become the friendly voice behind a global entertainment company, helping create memorable experiences for guests of all ages.You'll assist guests via phone and email, listen to their needs, solve problems, and make sure every interaction is handled with empathy, professionalism, and a touch of magic.If you're friendly, quick, comfortable multitasking, and thrive in a fast-paced environment, we'd love to hear from you.What you'll do:<ul><li>Handle inbound calls and emails, providing friendly and professional guest support</li><li>Actively listen to guests, understand their needs, and resolve questions or issues efficiently</li><li>Assist with issues related to the online retail experience</li><li>Navigate multiple systems while speaking with guests and providing clear updates or instructions</li><li>Escalate more complex cases to the appropriate supervisor or team</li><li>Follow established procedures and policies while maintaining a consistently high standard of guest service</li><li>Work independently with focus, discipline, and motivation in a highly structured environment</li></ul>What we're looking for:<ul><li>Excellent French (C1 or native level) and good English (B1/B2)</li><li>Strong computer skills and confidence working across multiple systems</li><li>Excellent communication and active listening skills</li><li>A friendly, courteous, and professional approach</li><li>Empathy and a genuine desire to help people</li><li>Ability to multitask while speaking with guests</li><li>Ability to stay focused and solution-oriented in a fast-paced environment</li><li>Willingness to follow established procedures and policies</li><li>Ability to strictly adhere to the assigned full-time schedule</li><li>Previous experience troubleshooting online retail processes is a plus</li></ul>What's in it for you?Start your journey with us on September 21st.<ul><li>A modern office in Zagreb, Radnička cesta 39 - fully office-based, with no remote option</li><li>Paid, well-structured onboarding to set you up for success from day one</li><li>€600 welcome bonus, paid in two instalments</li><li>Monday to Friday, 9 AM - 5 PM schedule - your evenings and weekends stay yours</li><li>A fixed-term employment contract until the end of the year, with the possibility of extension based on performance and business needs</li><li>Access to a MultiSport card with employee contribution</li><li>Exclusive corporate discounts with partner brands</li><li>A fun and supportive team you'll enjoy working with</li><li>The opportunity to work for a global entertainment company and help create memorable moments for guests around the world</li></ul>

French-Speaking Guest Services Representative (m/f)

Transcom WorldWide d.o.o.

Kako izgleda rad u Transcomu?Našu priču u Hrvatskoj započeli smo 2005. godine, a trenutno brojimo više od 1500 zaposlenika koji komuniciraju s korisnicima diljem svijeta na čak 12 jezika. S rastom i razvojem naših projekata konstantno se otvaraju i nove karijerne mogućnosti za naše zaposlenike, što rezultira čestim internim promaknućima naših djelatnika. U Transcomu smo neumorno predani. Našim klijentima i jedni drugima. Svaki dan netko započne svoje putovanje sa Transcomom. Uzimajući potencijal koji imaju danas i pretvarajući ga u vještine za budućnost. Dobivajući priznanja za naporan rad, za to što su timski igrači i za podršku drugima. Zagovaranje pozitivnih, trajnih promjena u svojim timovima i zajednicama. Upravo takvi smo mi u Transcomu. Ovdje brinemo i navijamo jedni za druge. Uključeni ste, baš takvi kakvi jeste, od prvog dana. A sa pravim načinom razmišljanja, nema kraja koliko daleko možemo ići zajedno.Pregledajte otvorene pozicije koje odgovaraju Vašim iskustvima i vještinama i prijavite se!

Love helping people and creating great experiences? Put your French skills to work and become the friendly voice behind a global entertainment company.

French-Speaking Guest Services Representative (m/f)

Do you have experience as a Customer Service Representative in a call centre or a similar role?

This is a fully office-based position in Zagreb (Radnička cesta 39), Monday to Friday, 9 AM–5 PM, with no remote option. Does this work for you?

The position starts on September 21. Are you available to join the team on this date?

What net monthly salary would you expect for this position? Please enter the amount in EUR.

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