French-Speaking Guest Services Representative (m/f)

As a French-Speaking Guest Services Representative, you'll become the friendly voice behind a global entertainment company, helping create memorable experiences for guests of all ages.

You'll assist guests via phone and email, listen to their needs, solve problems, and make sure every interaction is handled with empathy, professionalism, and a touch of magic.

If you're friendly, quick, comfortable multitasking, and thrive in a fast-paced environment, we'd love to hear from you.

What you'll do:

• Handle inbound calls and emails, providing friendly and professional guest support
• Actively listen to guests, understand their needs, and resolve questions or issues efficiently
• Assist with issues related to the online retail experience
• Navigate multiple systems while speaking with guests and providing clear updates or instructions
• Escalate more complex cases to the appropriate supervisor or team
• Follow established procedures and policies while maintaining a consistently high standard of guest service
• Work independently with focus, discipline, and motivation in a highly structured environment

What we're looking for:

• Excellent French (C1 or native level) and good English (B1/B2)
• Strong computer skills and confidence working across multiple systems
• Excellent communication and active listening skills
• A friendly, courteous, and professional approach
• Empathy and a genuine desire to help people
• Ability to multitask while speaking with guests
• Ability to stay focused and solution-oriented in a fast-paced environment
• Willingness to follow established procedures and policies
• Ability to strictly adhere to the assigned full-time schedule
• Previous experience troubleshooting online retail processes is a plus

What's in it for you?

Start your journey with us on September 21st.

• A modern office in Zagreb, Radnička cesta 39 - fully office-based, with no remote option
• Paid, well-structured onboarding to set you up for success from day one
• €600 welcome bonus, paid in two instalments
• Monday to Friday, 9 AM - 5 PM schedule - your evenings and weekends stay yours
• A fixed-term employment contract until the end of the year, with the possibility of extension based on performance and business needs
• Access to a MultiSport card with employee contribution
• Exclusive corporate discounts with partner brands
• A fun and supportive team you'll enjoy working with
• The opportunity to work for a global entertainment company and help create memorable moments for guests around the world